I Will Yelp You!

If you had to groom an entire dog with ONE scissor, what would it be? We also discuss being stuck on an island with a goat person for some reason. We learn about the Glen of Imaal Terrier, talk about housecall grooming, and grooming at a vet office. We close out the episode with Juan’s old Yelp reviews.

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Transcript

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SPEAKER_01 0:35

Oh, look at this. That's a good idea. Now that is a good idea.

SPEAKER_06 0:40

It's a key ring for a light switch. Okay. Okay.

SPEAKER_01 0:47

That's what I thought.

SPEAKER_06 0:48

Okay. By the way, it's your turn to host. You're the hostess of the most dish.

SPEAKER_01 0:53

Alright, well, let's you want to just do it? Yeah, go for it. Hello, and welcome back to your favorite grooming podcast. I'm Nathan Austin.

SPEAKER_06 1:10

I'm Katie Austin.

SPEAKER_01 1:12

I'm Juan Rivera.

SPEAKER_06 1:13

I'm Ronnie Rivera. And I'm Kat Grainy.

SPEAKER_01 1:15

Hooray! I was supposed to say another grooming podcast, but you know, good enough.

SPEAKER_00 1:21

They know. They tuned in.

SPEAKER_01 1:22

All right. Well, uh, today I'm the host. So hello. The hostess with the most display. We're gonna start off with a would you rather? So, Juan, would you bless our ears?

SPEAKER_06 1:32

So I'm actually gonna do it's not a would you rather, but I was grooming in our new salon in San Mateo and I forgot my personal shears. I forgot to pack them up and take them with me. So I was using the salon shears, and my favorite salon shears that are over there are uh the Sumi Novas, the straights, and they're short. And I was thinking, what if you were in a grooming competition and you could only use one pair of shears? What would they be?

SPEAKER_01 1:57

Okay. Well, I know what I I would choose. One pair.

SPEAKER_04 2:00

I have a feeling we have this okay.

SPEAKER_06 2:01

Should we say a dog breed? You're grooming uh I don't know, a carrier Bashan, a hand scissor breed, whole dog.

SPEAKER_01 2:09

Okay, I I would rather I would have my Speedies, my Speedy Twos, because they are aggressive enough to do a whole dog. Um and they're um yeah, I don't know. That's the answer, I guess.

SPEAKER_04 2:24

They're there are yeah, I that's exactly what I was gonna say. The speedy twos.

SPEAKER_06 2:28

So I haven't used them personally, but you think you can get through like a whole coat in a two-hour window.

SPEAKER_01 2:33

So I have competed and I've literally like with carries and literally only used those.

SPEAKER_06 2:38

I I want to buy some. I actually do. I'm gonna inv- That's you know, we talked about uh Countable Police sometime this year I'm going to buy a pair of things.

SPEAKER_01 2:46

Okay, but we don't I want don't want it to be a commercial fur. So my intellectual answer will be a pair of straight shears. Because I feel like every grimmer should and when I think about doing the body, I'm like, yeah, I'll do I'll whip out all the shapes and everything, but when I think about doing the head on a round dog, like I still will fall back to a spe a thinner or a chunker or a curved shear, you know? Like I gotta start making circles with straights.

SPEAKER_06 3:15

Yeah. I was I was gonna say straights personally for me. Yeah. I just feel like I mean I do use curves a lot for the feet and the head, obviously, but I feel like I can do the same with a you know, it takes me a little more time, but I can do the same with a straight, whereas I can't get my straight lines with the curve, right?

SPEAKER_01 3:36

Yeah, yeah.

SPEAKER_04 3:37

I'm gonna stick with my speedy twos, like I said.

SPEAKER_01 3:40

Thinners.

SPEAKER_00 3:41

Yeah. I would choose the Harsley VG10s, which is just a eight-inch thinner. Um they're like a mixture between a thinner and a chunker, so it's like the perfect bite, like yeah, bite. Um, although if the speedy twos, maybe the speedy threes will be eight inches, then that's how.

SPEAKER_06 3:59

Yeah, so that my thing with those is they're just so short. Well, the regular speedy is short. They're even shorter. The speedy two is longer, but not by much. Like it's only like what an inch.

SPEAKER_00 4:08

Hey, an inch is a lot.

SPEAKER_04 4:09

Yeah, an inch is an inch.

SPEAKER_06 4:11

Okay, okay.

SPEAKER_04 4:14

Now I need to know.

SPEAKER_06 4:16

Do you have a favorite shear over there, Mr. Ronnie, for creative? Okay, what is it?

SPEAKER_02 4:19

The speedies. Oh, like I go for those every single time. The one with my purpose my pink ring. The pink ring. My pink ring, right? Yeah, I love. I gotta get a pair. Those are the only scissors I like really touch. Like, if I'm like helping him, like, you know, he's like, help me thend this dog or whatever. Like, he automatically hands those to me. They take off just the right amount of hair, they cut perfectly, they're forgiving. Great scissors.

SPEAKER_04 4:39

So, you know, I know we tried to not make it a commercial, but thanks, Utsumi. They're such good scissors.

SPEAKER_02 4:45

Oh, but they are. They're they're like 100% worth it. Every groomer should have a pair.

SPEAKER_04 4:50

Yeah, they're incredible.

SPEAKER_06 4:51

Well, I was trying to look at the so I was just thinking of competition, and this was one of the reasons, but I was thinking about this, but um I don't know why, but I'm extra terrified to do the Bashawn National uh grooming competition. Uh-huh. I think it's mostly because Lumi is going to be showing in the top 20 literally the same day. So the grooming competition is in the morning, and then there's a small break, and then it's right into so I'm afraid of taking too much, you know, and then it's a little stressful. And then it's also at the beginning of the week, so it's literally that whole nationals week. I could really fuck this up. And there's no one there to like yell at me or point me in the right direction because it's just me, my brain, and the dog, right?

SPEAKER_01 5:35

Yeah, but have you ever really fucked up his haircut? Yes. All right, never mind.

SPEAKER_06 5:40

Yes, yeah. But how long ago? I mean, there's still times where I'm like, oh, I fucked that up. Or I took him too tight as the problem, right? And then he doesn't do as well. You know, I don't know. It's a lot of it's in my head, but I'm freaking out extra about this competition coming up.

SPEAKER_04 5:58

So you got it. Diamonds are made out of the room.

SPEAKER_06 6:01

I'm gonna leave the are you in open now? Well, in this category, there's only two. There's like amateur and like they just call it professional and I'm considered professional. Yeah, grooming professionally for a while now. Um 20 plus years. Shh, that ages me. Um, but I'm just I think that's the biggest thing. But I do there's like a four-hour window, so I might leave him like the spots I'm unsure about. I might leave because I'm not focused on winning this. I just don't want to fuck him up. But two, it's being judged by Pina and it's being judged by Dennis Brown, who's a professional handler, and he's got one of the top bassons right now. So I want I'm mostly doing it for the critique. I don't care about winning this competition at all.

SPEAKER_01 6:45

That's what I would say if I was worried about losing.

SPEAKER_06 6:48

No, seriously, I want their critique, and so if I leave spots longer, I can go and take it off right after, right? And fix him for the top 20. And I also don't think I'm gonna win that. I mean, literally, he was like 18th out of the top the top 20, so it's not like there's much better dogs, but it's just not making myself look like a fool more so.

SPEAKER_01 7:10

Yeah, yeah. That's always my goal.

SPEAKER_06 7:13

Yeah, and not to fall on my face and find a pretty dress so I don't look ugly. Okay, so do you have a would you rather?

SPEAKER_00 7:21

I do have one. Would you rather be stranded on an island with someone who has the upper body of a goat and the lower body of a human or the upper body of a human and the lower body of a goat?

SPEAKER_01 7:34

Well, obviously that's it. What do goat penises look like?

SPEAKER_04 7:37

That's a mythical stranded on the island. It doesn't say we're gonna fall in love with it. But how long are we out there?

SPEAKER_00 7:45

Okay. If you if you treat the other person well and make romantic advances, they will fall in love with you. Even if they have a goat head, they will still have the mind of a human.

SPEAKER_04 7:56

Goat eyes freak me out. I will, but in the yeah, I was gonna say, in the way they like, you know, you watch the videos and they're like, you know, like mm-mm. No. They might be called did with that though.

unknown 8:07

Cat.

SPEAKER_04 8:10

I'm gonna, yeah. I'm gonna not worry about having a romantic relationship with the goat person. And I'm gonna say human top goat body.

SPEAKER_06 8:19

Yeah. Would they talk like a goat? Would they like be like a like um from Wicked? Would they talk like him?

SPEAKER_00 8:25

Oh, like Dr. Dobinman.

SPEAKER_06 8:27

Yeah, yeah. Do they speak English when they're in goat form or not?

SPEAKER_00 8:30

Oh would it be like at the waist, like a centaur?

SPEAKER_04 8:34

I assume. I'm assuming. Yeah, so like from here down, goat. I'll take it.

SPEAKER_06 8:39

Really thin. From what? It's very long.

SPEAKER_04 8:41

I'm I'm I'm not trying to fall in love with a goat. So I like I said, I'm gonna take human head.

SPEAKER_01 8:46

I mean, it's out of its body, but I feel like this is too weird. This is too weird.

SPEAKER_04 8:53

Um Nathan, are you concerned about falling in love with a goat? I would definitely take a human head just.

SPEAKER_01 8:59

No, so we're just there with them, right? No, I'd rather the person have a goat lower half because I could talk to them normally. If I'm talking to a goat, yeah, but if it's the eyes freak me out.

SPEAKER_06 9:11

Yeah, their eyes are teeth, their mouth.

SPEAKER_01 9:13

Okay, so let's say if it's a girl, right? And there's like well, that doesn't really matter.

SPEAKER_06 9:17

And there's a hole.

SPEAKER_01 9:19

Well, for me it does. For this, for instance, right?

SPEAKER_04 9:22

And there's just and they're talking to no, honey.

SPEAKER_01 9:25

And they just got this, you know, like this vagina out the whole time. It's gonna be it's it's gonna be awkward, you know what I'm saying? Yeah.

SPEAKER_04 9:33

But if it's like a a goat bottom, then it's not as awkward. Yeah, I don't know. Do they not have access to clothes then?

SPEAKER_01 9:40

And it's just yeah, are they clothed? Because if they're clean.

SPEAKER_06 9:43

Because if it's a woman goat, right? Does she have boobs? And it's a human upper half. Does she have boobs?

SPEAKER_00 9:49

Does she have milk? You can drink milk in the line. Oh, it says it got pregnant.

SPEAKER_04 9:52

Wait, does she have boobs and udders? Oh double.

SPEAKER_01 9:56

So, but that that is a mythical creature. Goat, what is it? It's a it is a mythical creature.

SPEAKER_06 10:01

It's called a uh uh whatever Phil was from Hercules.

SPEAKER_04 10:05

Oh, I was gonna say Centaur, but that's not right.

SPEAKER_06 10:07

No, Centaur is the horse. Why can't they think of it right now?

SPEAKER_00 10:10

I vote human body goat head.

SPEAKER_04 10:12

Yes, yeah.

SPEAKER_00 10:13

I feel like I would have to rely on somebody else for survival. So I feel like having another human with strength.

SPEAKER_04 10:20

A Seder.

SPEAKER_00 10:21

Oh, the animal actually exists?

SPEAKER_01 10:24

Yeah, like the mythology.

SPEAKER_04 10:25

Mythological like she was saying, like in Hercules. Uh, what's his name? Phil Phil. And also in uh Chronicles of Arnia. The Chronicles of Arnia is the other thing.

SPEAKER_01 10:34

See, that's way more normal, right? If it was reversed, you'd be so weird.

SPEAKER_04 10:39

Hold on. I bet there's a picture of it.

SPEAKER_00 10:41

Well, I mean, there's like that'd be cool to me. Like a goat head with just like a human body.

SPEAKER_01 10:49

Yeah, but they would have goat owners.

SPEAKER_06 10:51

Yeah, it would be the goat head.

SPEAKER_00 10:53

Oh, it said lower half.

SPEAKER_04 10:55

I thought it said lower half and upper half. That does matter.

SPEAKER_00 10:57

Uh upper body of the upper. So I would have to do it.

SPEAKER_04 11:00

But the eyes, it's something human tor, like human hips and legs, and then that's what I'm saying. Like it's a girl that's where it had boobs. So then do they walk on all fours?

SPEAKER_00 11:10

This it says if even if they have the upper body of a goat, they would still have human leg hands.

SPEAKER_01 11:16

No, skinny goat arms with human hands on the end.

SPEAKER_00 11:20

Gross. I changed my mind.

SPEAKER_04 11:23

That's so creepy. Well, because that's I was like, if they have hooves, then do they like walk on all fours?

SPEAKER_01 11:29

But if they have human hands, then no, they're gonna walk on two legs, and their legs stick out, so like they would just have their arms forward always with their freaky big hands.

SPEAKER_06 11:39

Okay, yeah, they don't have like yeah, you they don't have proper shoulders that go down, right?

SPEAKER_01 11:46

I have been convinced to switch my answer.

SPEAKER_04 11:49

Ronnie, are you walking away from this one? You didn't tell us which one you wanted. These questions are just too complex to me.

SPEAKER_05 11:58

Brain just can't comprehend.

SPEAKER_00 12:00

All right, well, those were that.

SPEAKER_01 12:02

You have another one? Or is that it? Oh, wait, I didn't press record again.

SPEAKER_00 12:06

Again.

SPEAKER_04 12:07

Good thing we're always recording on the end. Um are the cameras recording? Yeah.

SPEAKER_00 12:12

This one's quick.

SPEAKER_04 12:13

That would have been really sad if it wasn't.

SPEAKER_02 12:16

And it would have been my fault.

SPEAKER_00 12:18

Okay. A genie appears in front of you and offers you one of two wishes. Which would you rather? A thousand dollars a week for life or be able to know when someone speaks a lie.

unknown 12:27

Oh.

SPEAKER_06 12:28

A thousand dollars. I don't really care. People lie to me.

SPEAKER_04 12:30

Yeah, I was gonna say, I don't need to know when people lie to me. It's just gonna hurt my feelings. I'm not sure.

SPEAKER_01 12:35

No, because sometimes you lie to spare people's feelings. But if you joined a poker tournament, you would know when they're bluffing.

SPEAKER_04 12:44

Oh, good point.

SPEAKER_00 12:47

All words must be spoken. So this would not work in a poker game. Oh my god. Just by just reading their face. However, if you can get the poker opponent to answer you with a spoken response, you can detect any lies.

SPEAKER_01 12:59

Oh, if they just speak at all.

SPEAKER_04 13:00

Well, what if you're like you're bluffing?

SPEAKER_01 13:02

Do they have to speak the whole lie?

SPEAKER_04 13:04

Then you know what I mean? Like you'd but you'd have to get like then if people knew you for that trait, like to rile people up. So you'd have to like really rile them up. But you could win a lot of money. I would just have to rile people up.

SPEAKER_06 13:22

I agree with you. People lie all the time.

SPEAKER_01 13:24

Yeah, but how can you feel like you could make that money?

SPEAKER_04 13:27

I feel like you could use that in a lot of different ways. You could make money like that. There'd be a lot of things you wouldn't want to know. Then I would always know when my children are lying. And they'd be like, How then how does he do that? They'd be like, I did my homework. And I'm like, lie, lie, you're a liar.

SPEAKER_01 13:42

We already know that. We already have that power.

SPEAKER_06 13:45

We already have that power. They're gonna get wiser and smarter as they get older.

SPEAKER_01 13:49

I just gotta think, okay, we gotta move on because I just gotta think about it. I'm gonna think about a way I can make money by knowing people.

SPEAKER_04 13:54

I feel like you could, though. You very much could. You could like find ways of making money off of that. How it's not obvious right off the way.

SPEAKER_00 14:04

You can do like a service where you can like uh find out if someone's like cheating on their partner or like a PI, but you know, or something like that.

SPEAKER_04 14:11

You're like the best, fastest PI because you just like walk up to the person and you're like, Oh, hi, I'm so and so. Are you cheating on your husband? And then see what they respond with, and then you'll know right away. And you're like, Yep, cheater.

SPEAKER_01 14:22

Yeah, but then how are you gonna prove it? Yeah, but the proof if it's just something that's mentally the burden of proof is on the accuser, so you would still have to come up with proof and you being a fucking magic detector is not proof, right?

SPEAKER_04 14:38

Yeah, but if you convince them that you know every single lie, you're like, tell me, like, tell me truths or lies, and like I'll tell you human human lie detector, yeah, exactly. That's what I mean. And so you do that to the person who's paying you, and then they're like convinced, and then you're like, watch this, and then you're like, Yeah, or you can be like, I know you're lying.

SPEAKER_00 14:58

If you give me double of what they're paying for. Oh, yeah, then I won't tell them. But then you take the money and tell them anyway, because you're a good person.

SPEAKER_06 15:07

Okay.

SPEAKER_01 15:08

You know, maybe a thousand dollars a week.

SPEAKER_06 15:11

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SPEAKER_01 15:49

Cuddles, your new grooming software. All right, well, who let's read the who's doing the breed?

SPEAKER_06 15:57

Well, you gotta you're the host, so you gotta lead us into it.

SPEAKER_01 16:01

Oh, so today we're doing do I say the breed? I don't remember. Yes. Today we're gonna be you're gonna today, actually, you are gonna be learning about the Glen of a Mall.

SPEAKER_02 16:11

So now it is time to learn the breed! Wait, who is Glenn and why is he in the mall?

SPEAKER_01 16:20

Why is he of the mall?

SPEAKER_06 16:22

Okay, so I'm gonna read about the Glen of a Mall Terrier. This is one of the four native Irish breeds. It originated in the Glen of a Mall in the county of Wicklow, where it was used to hunt badger and fox and to cook dinner. The latter is its unique occupation as a turnspit dog.

SPEAKER_01 16:44

Oh, I was just like, oh yeah, because they turn a spit yet.

SPEAKER_06 16:48

It just throws you off. Uh turning roasting meat over open fires because in the valley in which the breed developed, it always has been remote. The glen was virtually unknown for years. Flemish and lowland soldiers settled in the area in the 16th century, and their low strung French dogs intermingled with existing terriers to create the breed's prototype. The glen was recognized in Ireland in 1933 and was brought to America in 1930. The Glen is a rough and readied worker, a short-legged terrier with a long muscular body and great substance for its size. The moderate, short front legs are bowed and the feet are strong and rounded. The tail is strong, high set, and carried gaily. It may be docked. It may be docked. Sorry. The Glen was uh a broad has a broad, slightly domed skull and a strong muzzle and jaw. The ears are rose or semi-pricked. They were recognized by the AKC in 2004.

SPEAKER_01 17:51

So in in popularity, uh in the AKC breed popularity, they're ranked number 165 out of 205.

SPEAKER_00 17:59

And this is like numbers, right? Like how many of them there are.

SPEAKER_06 18:02

Like say there's 205 breeds, and this is where they are ranked on that list.

SPEAKER_01 18:07

On like population? No, no, on popularity. Popularity. Okay.

SPEAKER_06 18:10

Like I'm assuming. I'm saying AKC population, like registered dogs, I'm assuming.

SPEAKER_01 18:16

And uh, they come in, it looks like I'm on AKC website, it looks like they come in two colors uh blue, Brindle, and Wheaton. Nice.

SPEAKER_06 18:24

You know, one of my favorite uh things about them is how they sit up on their butts. Like I seem dressed. You walk by a show ring and there's little glens in there, like at the national and stuff, and like a majority of them are up sitting on their butts being all cute. I was like, oh, that's so cute. I just love it. I think they're so I They call it the Glen sit.

SPEAKER_04 18:43

I personally don't think they're the most adorable dog in the world. So I apologize, Glen people. Um, that's just a personal preference. I I'm not a huge fan of their looks, but I do think their history is very interesting, right? Because they're the turn spit dog. Yeah. So bred to turn the spit or food over the fire. So I think that's just like a super interesting history that they have.

SPEAKER_06 19:09

So do you think they're just so active? Like I I want to know how they're like, you get on the spit and I'm gonna go do other things while you're cooking my meat. They must be. So I wonder if they're just logo. Super active where they have to just run.

SPEAKER_04 19:22

But they're also a bigger, lower dog. So it's probably easy, like if they're like if they have to use a lot of weight to move it, they're very sturdy because they are bigger, they're not small.

SPEAKER_06 19:35

Yeah, I mean, the you know, with size, they're um they're 12 and a half to 14 inches at the withers, but you know, 32 to 40 pounds.

SPEAKER_04 19:43

Yeah, so they're heavy breeds. A big low to the ground breed. So I imagine turning the spit, if it was really heavy and hard, they could probably just like go and go and go, being terriers that they are, and they're very muscular. And I've heard I've heard their teeth like clack before and it was loud. Well, they're yeah, they're big dogs with little legs, basically.

SPEAKER_06 20:05

It's like a huge Scotty, but it says temperament the Glens are spirited, courageous, loyal companions, and they have no troubling relaxing after hours, but they're all business when it comes to work. They're active, silent workers with a strong prey drive. They should be super di supervised when being introduced to other dogs and cats. Like a lot of dogs.

SPEAKER_04 20:25

And they're not strong swimmers. That's not surprising. They have a lot of bone, a lot of substance.

SPEAKER_01 20:32

Well, all the short-legged terriers, you gotta be careful around water.

SPEAKER_04 20:36

Well, that's it. The Scotty has so much like bone and substance, they have a hard time swimming.

SPEAKER_01 20:40

Well, I mean, even like bass and uh Oh my god, I feel like a basset would sink like a brick.

SPEAKER_06 20:45

Yeah, they're not maybe they wouldn't.

SPEAKER_01 20:47

Maybe they're pretty good swimmers, but I just feel like they're so heavy and have little legs.

SPEAKER_04 20:53

Okay, so what is a glen? Like, what's the definition of a glen?

SPEAKER_01 20:56

Because well, it said, you know I think it's a pla like a like a valley, yeah.

SPEAKER_04 21:00

Because it said because of the valley where the breed was developed, it was remote. So it says a narrow, secluded valley, typically long, deep, and often with a stream running through it. And then, yeah, so it says this glen was in a mall in the Wicklow Mountains.

SPEAKER_01 21:18

How specific?

SPEAKER_06 21:19

Yeah, so it was what they're named after. So um they like the border terrier. The border of I didn't know that about the border.

SPEAKER_04 21:27

I did not either. That was a surprise to everyone.

SPEAKER_06 21:29

So um they are a hand strip breed, but they're more of a rough hand strip. Yeah, they don't have really have a pattern or anything. Yeah, they can't be they can't be used in grooming competitions, right?

SPEAKER_04 21:40

Not oh actually, no, I think they just added it, but I think they have to be stripped. I think if Karen you can't really show the pattern on them.

SPEAKER_06 21:49

I think they added it last year.

SPEAKER_04 21:50

So I think because they've been adding things you could I think they've been adding things you can use at like Grimania. So I don't know if that's a breed that they use there.

SPEAKER_06 22:00

Yeah, I do really just don't care for dogs like the Chesky and this and the Glen of them all. Like, they're just look so weirdly proportioned. Yeah. And the you know, in their re-description, they have bowed legs. I was like, mmm. I don't care for dogs with bowed legs. Yeah.

SPEAKER_04 22:19

You know, it does look funky, you know? The Glen was added. They're like a two-hour dog. But they do, to my knowledge, have to be hand stripped. I don't believe you can. You're talking about for Barclay shows?

SPEAKER_06 22:29

For a groom team.

SPEAKER_04 22:30

It's a groom team rules.

SPEAKER_06 22:32

I think they have cute little faces. They can't their faces, since they're so big too, they kind of remind me of like an Irish wolfhound or something, you know? Like a mini wear. I mean they're both from Ireland. So they have similar faces on the such a yeah, like a funky.

SPEAKER_04 22:47

They're very different dogs. Maybe because I just prefer my dogs more elegant.

SPEAKER_06 22:52

Yeah. Like a poodle or a bichon.

SPEAKER_04 22:55

I'm you know, I think they're very cool. They're just not for me. That's fine. They're for somebody. Actually, we had somebody who had contacted us. Um, we they attended a class of ours to ask like where they could find one. They were super interested in them. Um, you know, so I tried to point them in the right direction. So I to you I know that they're a listener, so I'm glad that you love the Glenn of them all. Um they seem like they have fun personalities. Yeah. I'm sorry, we're not fans of Glenn. It's not that we're not fans, but they're just not one dog that I that we would own, any of us would own.

SPEAKER_07 23:28

Yeah.

SPEAKER_04 23:29

So, but they are very cool, and I hope that more people will like them.

SPEAKER_06 23:32

You know, unique dogs and rare breeds, they need all the supporters they can get. We say this every time. But um, also for any breed we go over, if you just look into their parent club, they're gonna have information and resources for you um on how to find breeders and stuff. Um so like the Glen and Mall Terrier, I mean, Parent Club or um yeah, theirs is just Glen of a Mall Terrier Club of America.

SPEAKER_04 23:56

Most of them I feel like are around there, yeah.

SPEAKER_00 23:59

Yeah. I have to pee really bad. I have to go really like I've been holding, I'm like getting goosebumps.

SPEAKER_04 24:04

Ah, that lemonade gotcha, the Brazilian lemonade.

SPEAKER_01 24:08

So they probably do have a pat uh like more of a pattern, but we just it's the very subtle. It's very subtle. It looks like the pattern is very subtle.

SPEAKER_04 24:15

It's like the Karen, you know, the same thing. It says it's the rarish, the rarest Irish terrier.

SPEAKER_02 24:22

A rarish?

SPEAKER_04 24:23

Silent hunter. Unlike many terriers, glens are often described as stiff upper lift, upper lip, and rarely bark, preferring to take action like digging or hunting over making noise. So if you don't like loud dogs, I don't know.

SPEAKER_06 24:39

There's been other breed descriptions with that. Like the bull terrier.

SPEAKER_04 24:43

Did they say they were quiet?

SPEAKER_06 24:44

Yeah. And every time I go to a show, they're screaming in the ring. There's at least one or two.

SPEAKER_04 24:52

See, I've I remember now talking about this because I was like, I've never seen them.

SPEAKER_01 24:55

Yeah, the Glen does have a pattern. It's just it's just a lot more rougher. They do have more furnishings underneath. They're just it's just a more subtle pattern.

SPEAKER_04 25:04

Due to their bowed front legs and turned out feet, they possess a unique and efficient fast gaze. Oh.

SPEAKER_01 25:10

A unique, inefficient, and efficient.

SPEAKER_06 25:13

You know, sometimes I like to look up dogs. Um, I was doing, I forget who maybe I was doing with you guys, but about breeds that you wouldn't think were fast and fast cat, like the Pekanese, like the top one was like 12 miles an hour.

SPEAKER_01 25:27

What?

SPEAKER_04 25:28

Yeah, oh look, okay, so they must have okay. So AKC, we've been missing out, guys. AKC literally has a page, fun facts. Glen of a mall terrier, facts you may not know.

SPEAKER_06 25:41

It's literally they have a page for each breed. Oh no, I I've been looking at those. Those are a lot of the facts I write down on my page.

SPEAKER_04 25:47

Okay, well, you didn't say anything about it being first bred as a working dog, not a terrier.

SPEAKER_06 25:53

I know, but I I didn't I was reading, so I didn't look up that many facts about it, honestly.

SPEAKER_01 25:58

Well, there you go.

SPEAKER_00 25:58

Now you have work like a transfer of group.

SPEAKER_04 26:02

Um, well, it says they were bred to hunt small prey, such as rats, but also larger targets. So, like, they probably just got originally put in working.

SPEAKER_01 26:12

Well, also the thing is the turns.

SPEAKER_04 26:16

But then they probably stopped needing them to rotisserie things, and then they were like, okay, this is a terrier now.

SPEAKER_01 26:23

But this is from the Glen of A Mall Terror uh Terrier Association, so they do have a slight pattern.

SPEAKER_00 26:29

They are so much bigger than I thought they were.

SPEAKER_06 26:31

Yeah, they're big dogs. So um, just for funsies, um I might do this with everybody now because I can find it funny. What do you think the fastest Glen of Emall terrier isn't for a fast cat? I feel like they have strong legs. Well, they're bigger dogs, I mean.

SPEAKER_01 26:45

But you have to put you have to put the ones that are finished, though. Because I feel like the the dogs that don't finish are always hella faster. Right. Because like it'll be like a shihtsu with super long legs.

SPEAKER_04 26:58

Well, so for Scotty's, yeah, the like first like five are un they're not show dogs, and they're like I've seen a few of them and they're very out of standard.

SPEAKER_06 27:08

The fastest champion are grand champion then.

SPEAKER_01 27:10

Yeah, there we go. Yeah.

SPEAKER_06 27:11

There's only there's only four Glen of the Malls who run fast cat. 21 miles an hour.

SPEAKER_01 27:17

21 miles an hour.

unknown 27:18

Fuck no.

SPEAKER_00 27:22

14.

SPEAKER_06 27:22

Okay, the so the fastest champion, it's a grand champion silver, um, is third in the so the first two are not champions, 14.29.

SPEAKER_01 27:33

Oh. That is so it's between you two.

SPEAKER_06 27:36

That's pretty slow. Yeah. Because it's non-champion. Yeah, the uh fastest non-champion is 18 miles, 18.86. I feel like that's like almost the same as the Scottties. I'm just surprised. Well, like in Bishon's, yeah, they're they're not the fastest. I mean, I think the top Bishon is 22 miles an hour.

SPEAKER_04 27:58

Well, that's why I figured they were so big that they would be able to go to it.

SPEAKER_01 28:02

Let's uh I want to look at the glens.

SPEAKER_06 28:04

Usu uh Stuart shows them a lot. It's I feel like it's usually just him. Yeah, usually it's just Stuart and Blue One Dog.

SPEAKER_01 28:10

Well, we j like I I'd love to pick his brain on the grooming of them because like just in case it ever comes up in a grooming competition, we have you know, I'd like to make sure I'm up gonna certify. Yeah, make sure I'm up on game on that.

SPEAKER_06 28:21

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SPEAKER_00 28:38

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SPEAKER_04 28:43

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SPEAKER_01 28:50

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SPEAKER_06 29:04

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SPEAKER_00 29:08

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SPEAKER_01 29:14

Uh so now we're moving on. Now, just say it's time to. It's time to.

SPEAKER_05 29:19

No, what is it? I don't remember. Get down to business. Get down, let's get down to business.

SPEAKER_00 29:24

But it's not, it's time to. Oh.

SPEAKER_02 29:26

That's for learn that breed. Oh, yeah, it's time to learn. Let's let's.

SPEAKER_01 29:30

All right, now let's get down. Let's get down to business.

SPEAKER_06 29:36

Okay, that one needs some work. It's longer and it's a jingle, so you know, understandable. So, what are we gonna talk about business-wise today?

SPEAKER_01 29:44

Today we're doing house calls slash uh vet grooming. Why are we mixing the two together?

SPEAKER_00 29:52

I think we there's smaller topics.

SPEAKER_01 29:54

Yeah, okay, yeah. Have you guys done either of them?

SPEAKER_04 29:58

I've done I've done house call.

SPEAKER_01 30:00

I've never done vet, but I've done house call.

SPEAKER_04 30:02

I worked out I worked at a vet that did grooming before I was a groomer. Fame.

SPEAKER_01 30:07

So I I've did house call a little bit with Katie, and it was like um this is my experience, right? Katie's done a little bit more, I feel like. Uh, because it was her clients' gen basic basically. Um but we would go, we would show up, we had our own tub that we would bring. Well, what what was the brand of tub? A lot of people used it back then, I remember.

SPEAKER_06 30:25

It was uh the booster bath, yeah.

SPEAKER_01 30:28

We brought a boot, we would bring a booster bath, assemble it because we were driving a Dodge Magnum, and then wash the dogs in the booster bath, dry them, and like I don't know. Maybe you speak on it, Katie. Because I was like, this is not a vibe.

SPEAKER_04 30:42

I so I mean, I think like I have a lot of respect for people who do house call. I know that opening up your own salon or using your house or doing mobile isn't always possible for everybody. Um, and so like kudos to those people who do house call. I do think that there's a need for it on both sides. I definitely think there's some dogs that maybe can't leave the house for one reason or another. The owners can't leave. Um, and maybe they feel more comfortable in their house, whatever, right? There's plenty of reasons. Um, but I not I don't enjoy it. Yeah, I don't enjoy grooming in front of clients, not because I'm not confident in myself, but but just because we all know pet parents don't always understand what's going on. And sometimes dogs don't react well when their owners are around.

SPEAKER_01 31:30

All the people that I've known that did house calls eventually used it as a stepping stone.

SPEAKER_04 31:36

Yeah, and I think that's great. Um, and I I do know some people who don't mind, um, and that's awesome, you know. But then also like trying not to make a mess in somebody else's home. Because sometimes I know some people don't even use, like, I know you've gone to other people's homes and you didn't set up a booster bath, you like bathed in like their tub or sink or and like that is so stressful.

SPEAKER_01 31:59

But remember when cleaning up and I won't yeah, well, you need to finish, but I want to hear about her. Remember, we used to go to that rich person's house?

SPEAKER_04 32:05

That's what I was just gonna say.

SPEAKER_01 32:06

And they'd always fucking nickel and dime me. Yeah.

SPEAKER_04 32:08

Let Kat Dell it.

SPEAKER_01 32:09

Okay.

SPEAKER_06 32:10

Are you ready? Pisses me off. Okay, so I did after I left PetSmart and went to another place, I started doing like it was a stepping stone for me. And I started going to a few people's houses, people I like knew, but you know, were put. And so I had several, and I actually did some house calls up to uh like a few years ago, um, in like in between while I was working at jobs, just because they were people I had bonded with basically. Um, but just too nice. I I have trouble saying no. Um, but anyways, um I would use their bathrooms basically, you know, a tub or a shower or whatever. I had this one really wealthy client, gated huge mansion in the Fremont Hills. Beautiful. Their bathroom was uh practically as big as my house. Uh so their just their shower was bigger than my bathroom at home, my garden bathroom. So it had like a bench and I'd wash it and stuff, and um, then I just groomed the dog in the bathroom because it was so huge. I'd just take it from the table. I mean from the shower and put it on the table and groom it and stuff. And she was very anal about any hair I left, like even like a drop of hair. It was a bichon, so like it wasn't shedding hair, so at least I didn't have to deal with that because doing shedding dogs in someone else's home is the absolute worst. I used to decide. I would not do them.

SPEAKER_04 33:41

Yeah, I would just I just couldn't. It was just I blow dry them outside.

SPEAKER_06 33:44

Yeah, I was like, nope, sorry. So um this lady, like I would literally I would sweep, right? And then I would sit there and like pick hairs out of like it was tile, so it wasn't like hard to pick up the hair, but it was just horrible. And then one of the other clients I did for a long, long time until she passed away. Um, it was um oh my god, Australian Terrier. And I did her until she passed away, and I love that lady, and it made it really easy. She didn't sit and watch me and didn't micromanage me or anything like that. So basically she'd hand me the dog, I'd wash it in her bathroom, I'd just walk out to her garage where I had set up a table and did her in there. You know, she took me like 45 minutes because she was this old raggedy thing, you know. And she was always really kind to me. She didn't like care. She's like, Oh, I'll sweep up. And I was like, No, I'll I'll sweep up at least, you know. But she didn't care if there were little hairs left anywhere or anything like that. She provided me towels, she would, you know, all this. She was super sweet. This other lady, I went and groomed her dog. She insisted I wash the dog in the sink and groom it on her kitchen counter while she was sitting there watching TV.

SPEAKER_01 34:53

Nah.

SPEAKER_06 34:54

Yeah, I didn't groom that one long. I was like, oh no, I'm sorry, I can't do this anymore.

SPEAKER_01 34:58

Remember, you'd be like, oh, she did she was complaining about like me raising the price and for me getting on your hands. I was getting on your hand.

SPEAKER_04 35:05

I would have a house cleaner and everything. And yeah, so she had a house.

SPEAKER_01 35:10

I'd be like, yeah, I'll clean all this up. Never mind. And what did you charge her?

SPEAKER_06 35:14

Like $75 for this? It was probably even less, probably $50. This was a long time ago. It was crazy.

SPEAKER_04 35:20

We were like she was charging like the same pet smart prices.

SPEAKER_06 35:23

And we were like, dude.

SPEAKER_04 35:24

Yeah.

SPEAKER_06 35:25

She had, yeah, just while I was there, like she had a living nanny for her grandchildren. Um, she had uh two housekeepers because there would be two there working together. Um, and yeah, she mansion. I mean mansion, indoor pool and everything. Wasn't she um she was a fertility speciality special? She's making money off people's strokes. Yeah. Um but anyway, she had money and she would I always said, Oh, you know, it had been like a year since I've been doing this, and she's like, um, eventually I started grooming the dog outside in the summer just because she'd cared less. But you know, as long as I wasn't in the gardener's way. Um but um yeah, I raised it like ten dollars and she did not she was not happy about it. And then I told her eventually, I was like, I'm moving. I wasn't moving, I still live in the same house, but um yeah, so it was just it was just difficult. And then I went to I stopped doing like after Gracie died, she was like one of my last house call dogs. Um I do still groom two dogs that come to my house, but uh they started at house call dogs, but I just told her I couldn't after I had Ellie, I couldn't leave the house in the evenings.

SPEAKER_01 36:41

All right, we're supposed to be talking about house call, like what it is to do it, right? I think we're getting off like what does it take to do it?

SPEAKER_04 36:48

Like, so you've not done house call, have you?

SPEAKER_00 36:51

Um no. I mean, and I used to go to my parents' house and groom their dogs. So kind of, and it was it was uh, I mean, you have to bring everything, you have to carry everything with you. Right, yeah. And you have to add time to like unload and set up and then do the groom and then clean up and break down. Like that's a lot.

SPEAKER_04 37:08

Well, and I imagine you can't use well, in my experience, you can't use the same dryers, right? Because like our salon is retrofitted with special plugs to handle them, so you have to use a less strong dryer. I mean, there are really good dryers out there nowadays, but like doing double-coated dogs was harder. Like we had I would not do that. We we had a whole pack of Australians and uh couple of other like Malamutes and other ones we did.

SPEAKER_01 37:34

You know, though there is some pluses, right? Like when we did it, you do get really close to the owners, to the owners and the dogs.

SPEAKER_04 37:41

I had some I really did love doing. I had I still groom her dogs in my salon today.

SPEAKER_01 37:46

It is a good, you do make good connections like that. And it's true, some dogs can't go out, right? They need you people to come. So this is something that is needed.

SPEAKER_04 37:54

Well, and like we said, it's a great way to start. Uh not that everybody who does house call has to switch what they're doing, but for somebody that maybe can't afford to grab a mobile or to open up their own place or have a home they can start a salon in. It is a great option to get started to get some money.

SPEAKER_01 38:11

And I well, I think people you don't like, I think a lot of people that do it, you don't necessarily need a business license and insurance and stuff. But I would probably that's that's what I mean. I would suggest you probably should have those things just so you don't get in trouble.

SPEAKER_04 38:25

I'm sure people can get away with it, but legally you should have those things because you it's not just protecting the dogs if something happens to them, but it's protecting you if you fall and slip in their house.

SPEAKER_01 38:36

Yeah, business insurance is important because I mean, in my mind, it would a lot of times it would uh attract a certain type of client that may be a little extra. You know what I mean? So you want to be protected from any um you know weirdness going on.

SPEAKER_00 38:53

I wonder if like you're grooming in their house and like the they slip on hair that you're like what happens.

SPEAKER_06 39:01

You know, that would be probably I mean, that could be covered under groomers insurance, but it should be covered under their home insurance, yeah. If they have it, if they have it, yeah. But you know, it it does for me, it was just a little weird. There were clients like Gracie's mom, I was very attached to her and her dog, right? But other people just made me feel uncomfortable and weird.

SPEAKER_04 39:22

And um well, there was the cat nail trim client that we've fired. We've talked about it on the show before, where he just made me super uncomfortable. Yeah, and as a woman, especially. Yeah, as a woman, if I was doing house call alone, I'm sure there would be houses where I would feel very uncomfortable. Yeah. And then too, sometimes you do. I mean, I know a lot of people work by themselves, but you know, then you have maybe the dog that's a little bit more difficult and the owners want to help. And we all know that's generally not helpful. It's the opposite.

SPEAKER_01 39:50

But yeah, I didn't even think about it from that aspect of being a grooming in America as a woman, a female dominated industry, and then you have to go in somebody's home.

SPEAKER_06 39:59

I I'm pretty much only did female clients.

SPEAKER_04 40:01

Yeah. So I do wonder if that's I mean, I'd love to hear from people who do house call. Like, if do you screen? Like, is it gonna be just a man who's home right now? What's you know what I mean? Like, do you have certain things that you ask new potential clients, or do you not worry about that? Yeah, I think that's a good point. Do you carry? Do you you know what I mean?

SPEAKER_01 40:20

Like, I think that's a good point. I think uh since we've all most of us have done it, we didn't do it that way.

SPEAKER_04 40:25

We didn't do it seriously.

SPEAKER_01 40:26

We all just full time and their pros and cons on it and why you like it. Like, do you like it? Do you hate it? I want to know why, and then we could share that with the listeners.

SPEAKER_00 40:41

I was gonna say, you know who did it for a long time? Jonathan David did it, did house call grooming in New York City for a long time. That makes a lot of sense. Yeah, yeah.

SPEAKER_04 40:51

So maybe we could whenever he's on the pod, because I feel like we should I do feel like we should ask him about it because New York would be an area where like mobile is probably hard in some places to like where do you park to groom the dog? And then, you know what I mean? Like, so then if you don't want to do the idea though, could you imagine going into someone's house? You probably couldn't do in-home in like certain cities because like what are you gonna do in your apartment? And then getting a place is probably so expensive that in home is probably more popular, uh, or house call is probably more popular. Oh, in New York City in like certain cities, yeah.

SPEAKER_06 41:29

Well, and then I only think about like yeah, Jonathan David.

SPEAKER_01 41:33

We need to hear from him. If he's done it, we need to hear from him.

SPEAKER_06 41:35

Yeah, he did it. Shout out.

SPEAKER_01 41:36

I'm gonna reach out to him right now. You guys keep speaking.

SPEAKER_06 41:40

Tell me more about how grooming. You never done the vet. You worked at a vet. Did they have a groomer, Ronnie?

SPEAKER_04 41:48

He's really paying attention today. I love it.

SPEAKER_02 41:51

Um Katie. Uh no, my vet did not have a groomer, but when I was there, I was the groomer. So I didn't like it wasn't like nothing like haircut check-in and all that stuff is like if a dog needed to be shaved. Oh, I shaved all the cats, everything like that. Like, well, there's the data. Yeah, yeah, yeah. Yeah. I was I was more efficient and quick at it than everyone else, because if everyone else did it like crazy, and I didn't want to get a few.

SPEAKER_06 42:14

I've seen some uh vet grooms, yeah.

SPEAKER_02 42:16

Yeah, so I mean at least I try to like do everything. Yeah, so if there's anything grooming related, it was always me.

SPEAKER_06 42:22

Yeah.

SPEAKER_00 42:22

We had a uh a handful of friends that actually worked at um at Vets. Like they said that a lot of their prices were based on like weight. Yeah, because a vet has the scale there, right? So it was just very cut and dry. Like if it weighs as much as this, if it weighs as much as this, and so it didn't matter about coat, it didn't really matter about coat.

SPEAKER_02 42:39

Ew, and then the front desk would book them. I'm so sorry.

SPEAKER_00 42:41

Yes, and then um, and then another thing that they said is that because it's at a vet office, a lot of the clients didn't really question the pricing because it's like they usually get referred to a vet groomer because this person or this person couldn't do it.

SPEAKER_04 42:54

So this is like okay, they probably take it you as more professional because you work at a vet. Yeah, yeah.

SPEAKER_00 43:00

But one of the things they complain about a lot was that the front desk person would just like make all these grooming appointments because they have the receptionist for the vet.

SPEAKER_05 43:06

Yeah.

SPEAKER_00 43:07

That like a lot of them were scheduled inappropriately, or there was a lot of big dogs or you know, like overlapping each other. So it was really hard for them to have the front desk people check in their dogs properly.

SPEAKER_06 43:18

Yeah. Yeah. The only vet grooming I've done is when I was working at a vet, uh mostly nail trims or like matted shaves, you know.

SPEAKER_00 43:26

Yeah.

SPEAKER_04 43:26

I just remember so like I worked at a bet a vet briefly during my junior year of high school through a program Kat and I were doing to become veterinary assistants. And they had a groomer.

SPEAKER_01 43:39

Every other groomer.

SPEAKER_04 43:40

Yeah, whatever. Hey, they had they had two groomers, and I just so like I remember distinctly they had a sedated chow and they were grooming this chow and it woke up halfway through the groom. And I remember they were like, everybody was like freaking out, and they're like, hurry up, get back, you know, like Calling the vet, like, help, help, you know. And I was like, oh my God. Like, so maybe that's where my first like fear of Chow stems from. Like thinking back because and I remember walking in there and like sometimes they would ask me for like a little bit of help here and there, but not like much. But I remember like thinking it was like super interesting at the time, but not thinking like too much about it.

SPEAKER_06 44:21

I would I would assume most vet grooming is dogs that are are cats that are sedated that can't be groomed at other places, right? It's just comfort grooms. Yeah. Well, I remember when we worked for Pet Smart, everyone would uh they're like, oh, if your dog needs to be sedated, it has to go to the vet, right? Yeah, we didn't take any sort of sedation. Show sedation, I mean Benadryl.

SPEAKER_01 44:40

I mean, I know a few groomers uh that still don't that work at vets, but it it's only they do it as a sublease. So like the place the place I worked in Blackhawk, they were subleasing a space from a vet. So it was just, I mean, I'm not gonna go into great detail because it was just running a salon, but they just did it inside the vet.

SPEAKER_04 44:57

Well, I think they did took care of all their own booking and stuff, so it was care of everything but they were just attached to a vet. That'd be cool.

SPEAKER_06 45:03

Well, I think all about pets was like that. I don't think so. I don't know. Well, when I was volunteering there when I was even younger, that's how it was. Because it was just uh it was a groomer within a vet. I mean, she did do sedated dogs too for the vet, but she also just had regular everyday clients.

SPEAKER_01 45:21

I just know the front desk like checked in and everything checked in and out everything and so I imagine it'd be really similar to just having a salon, but then you have to the but then there's that added you do all the bad sedated animals, yeah. You have to do all the sedated animals. Yeah, so but they're not I'm not against grooming sedated animals. I groom sedate like not heavily sedated, but I groom some tracedone dogs, yeah. Like when people are like, oh, I don't I don't work on sedated, guess what? I do.

SPEAKER_06 45:48

It's not that bad. It's not that bad. It just slows the reaction time and it gives you more time to get out of the way.

SPEAKER_01 45:54

And and in all reality, though, like our salon, we're we're super open with it at our salon, but a lot of times we'll work on a dog and we'll be like, hey, next time, you know, try no sedation. Because after you build a rapport with the dog, a lot of the times, right? You get a dog in and he's so freaky because he's just had bad experiences or whatever. Once you do them for a while, then you could kind of ease off the once.

SPEAKER_06 46:17

Yeah, I just once in a while.

SPEAKER_01 46:18

I gotta be like, nah, I gotta go back, bring it back.

SPEAKER_06 46:20

Or try I've had dogs where I'm like, you have to a little less, please, because if your dog can't stand properly, then I can't remember it. Yeah, but like most of the dogs I do that are sedated still are it's just enough to take the edge off. Yeah, and I've tried going back like Ollie. I've tried going back to like let's not, and then he nails me. And then I'm like, let's get a little.

SPEAKER_01 46:40

We have a little yeah. Me and um Ivan, one of our bathers, uh Ronnie's nephew, and Juan's by injection, um and law, and law. Uh they uh um fuck I've joked, I joked the own thought out of my head.

SPEAKER_04 47:01

No, okay, so you're talking about the dog. The dog came in to the salon, the San Mateo salon, when only I was there first.

SPEAKER_01 47:09

Well, and then she comes in when me and Ivan are there, and we're two, we're two bigger guys, right? Ivan's way bigger than me. And this pit comes in, he's like a pit bull mix thingy, but he's like 120 pounds.

SPEAKER_04 47:19

I couldn't do it. Right.

SPEAKER_01 47:20

He comes in with his own basket muzzle, full-on basket muzzle, but there's a gap in between like here and at the bottom. And I was immediately looking at that basket muzzle, right? And I'm like, I don't feel 100% safe with that thing. And me and Ivan, we take him, we're like, it'll be okay, we're gonna try our best. She's like, Yeah, I have him on medication. And we start and he's bucking, right? Like he's bucking like crazy, and we can barely hold it.

SPEAKER_04 47:42

So strong.

SPEAKER_01 47:43

And then, like, if he was just bucking, we could and the owner, the owner's, we have a big window, so she's just watching us, right? She's just watching us. And if it I think if it was me and Kat, we would probably get it done because Kat would know we she would know how to hold. She could like lay on the dog.

SPEAKER_06 47:58

I most dogs that are buck too much. I I flip.

SPEAKER_01 48:01

Well, we'll work on them on their side, or I would lay on them. But Ivan, like, he I don't he's still learning. He's still learning, and I'm sure he could do that, but I've never done that with him, and I've done it with you and Kate, so like I'd feel more comfortable. So he's like starts snapping at us, right? And Ivan's like, I don't know. And I'm like, nope, we're not doing this. You know what I mean? Why? 22.

SPEAKER_02 48:20

Yeah, we've been doing this for too long. You're almost 40. It's not worth it.

SPEAKER_01 48:25

If you admit you're losing so much more money, yeah, and like Ivan felt bad, right? Because the I always feel bad. The woman was uh she she I don't want to talk negatively, but she was like a bigger lady, right? And Ivan was like, hey, you know what? He's so heavy and his nails aren't that long. If you like walk them every day, and Ivan looks at me like I'm like, it's cool, dude. Like you don't you don't want to like. It'll be good for both of them. If it's a super info infit uh fit person or whoever's gonna be. You would have said the same thing, yeah. Walking would take care of these nails, except for the the duclaw.

SPEAKER_04 49:00

Yeah, because he's a heavy walker, he would absolutely grind those things.

SPEAKER_01 49:03

But once he started snapping at us, I was like, I don't have to deal with this.

SPEAKER_04 49:06

Well, that's I tried to get him on the table. I'm so over that.

SPEAKER_01 49:09

I'm over being the groomer that's like, I could do it.

SPEAKER_04 49:12

Yeah, I couldn't even get him on the table. He was thrashing and muzzle punching me, and like, and then I was like, Well, let me try it on the ground, I guess. And then, like, same, I couldn't even lift a foot up without him freaking out and throwing and I was like, Yeah, and your arms are hella thin.

SPEAKER_01 49:26

Like her arm could Katie's arm could definitely fit through the gap in that muzzle.

SPEAKER_06 49:30

And I just imagine how'd you say he was gonna snap her little puny arms or something like that?

SPEAKER_01 49:35

I I know whatever he grabs, it's coming off.

SPEAKER_04 49:37

But that was exactly my thought where I was like, you know what? I'm too old for this. I'm not and nobody should have to deal with it. And I was thinking, like, I that's she's like, I did give him some medicine.

SPEAKER_01 49:48

I was like, Oh, when'd you give it to him? She's like, three hours ago. I'm like, get go home.

SPEAKER_03 49:53

You miss the window, get out of here.

SPEAKER_01 49:56

You know, like yeah, and uh I told her, you know, like maybe talk to the vet about something because like I'm not I mean he if she just walked him, he would grind him down and she'd be fine.

SPEAKER_04 50:07

Yeah, like he doesn't need to be sedated for nail, like she just needs to go take a call.

SPEAKER_01 50:12

That's something I like to taught, I like to think about and taught and tell people, you know, like in all our classes, I tell like you don't have to groom the an aggressive dog.

SPEAKER_04 50:19

I do feel bad.

SPEAKER_01 50:20

You don't have to do it, you don't owe nobody nothing.

SPEAKER_04 50:22

Yeah, I do feel bad that I don't want to.

SPEAKER_01 50:25

No, no, honestly, no, you could do it yourself. Do it, you can learn to do it yourself. If it's that bad, like no one should have to be put in the danger, you know?

SPEAKER_06 50:33

Or work on training. Work on training.

SPEAKER_01 50:35

If it's a shit, like and I I am not I had a pit bull my whole life, or like not my whole life, my most of my adult life, and I love them dearly. But if it's a like you can't ask someone else to if he was acting like that, I wouldn't put somebody else in that position. No, not and for 20 bucks, you're like, hey, risk your career. I have a 20. Pass.

SPEAKER_02 50:55

No tip.

SPEAKER_01 50:56

Or risk risk your body, too. It's not just your career.

SPEAKER_06 50:59

Yeah, it's not just your career.

SPEAKER_04 51:01

It's exactly I was like, this dog is gonna break me.

SPEAKER_06 51:04

Yeah, he could break a limb and then you're out of work, not only out of work, but you know, maybe if I was a medical medicine where I had health care.

SPEAKER_04 51:12

I consider myself strong and I consider myself to be able to do a lot of stuff, but yeah, I was like, nah, I'm not gonna do this.

SPEAKER_06 51:21

I can pretty much get any dog done, but you know, it's harder. But I like I need another person to help me. I mean, I used to do a rottweiler that it took three of us to get his nails done. Yeah, but I would do that, I'd lay him on his side, and by the time he got older, I was down to myself. I could I flipped him on his side still and then would do his I'd you know, hold his arms and his nails. But yeah, it's I'm getting old, it's harder to get off the floor.

SPEAKER_00 51:45

Now they would sign him to the vet groomer. Yeah, yeah, the vet groomer.

SPEAKER_06 51:49

Yeah. So I mean, there's a place for everyone in the grooming. I think there are more sub-groomers inside a salon than there are just groomers who just work within a vet office. Like you're the groomer of the vet office, right? Um, but a lot of techs just have to do it too.

SPEAKER_01 52:08

You know who have a bone to pick with? Who? The vet techs that think they're groomers and they go ham with the clippers.

SPEAKER_06 52:14

And they're all they shave too much.

SPEAKER_01 52:17

Okay, I think most of them are doing the best they are doing a great job. But some of them in there, they they're like, oh, just just shave half the dog.

SPEAKER_04 52:24

Well, you're gonna have diarrhea and how much of the shave it.

SPEAKER_06 52:28

Yeah, I brought I brought my golden that I never trimmed her feathers. I brought her to the vet for she well, I woke up one morning and there was bloody diarrhea all over the house, and I was worried she was dying, right? Uh so I took her to the emergency vet and for four, it was like $4,500. Um, they just told me she had an upset stomach and um that I can give her some pepto bismond. And they shaved off all her feathers. Like, why? She had two IV bands that were at least four inches. Oh my god. All the way around. So all her front feathers, too. And then they shaved her entire ass.

SPEAKER_04 53:04

And it's not like, oh, she had a wound or something. It's like they just were like, oh, this is messy. They didn't want to clear.

SPEAKER_06 53:08

I was like, I don't care if you give her back to be covered in shit. Yeah, I'll take her and just go give her a little bit. I do feel like like a year and a half to grow back.

SPEAKER_01 53:15

I do feel like there's a little bit of like animosity, right? Between groomers and vet techs that shave stuff. Well, I'm like not groomers, people that want to or people that want to keep the hair.

SPEAKER_04 53:24

I've literally seen like comments and like posts of like vet tech people that are like, if somebody asks me to leave the coat, I'm gonna shave it all. Like, if like when I go get a you know, if I dog needs surgery, obviously if it's an emergency and you need to shave my dog, shave it, right?

SPEAKER_01 53:42

Yeah, but if my dog's going in for something that's not an emergency, well, I think that would be like us being like, oh, the dog, they say the dog is in it has a tiny mat, I'm shaving the whole thing. It's kind of like along those things.

SPEAKER_04 53:53

I've seen rumors will be I've seen some of the animosity where vet techs are like, I'm not doing that, I'm not leaving the hair.

SPEAKER_06 54:00

Like, well, I've tried to find a vet not to do an IV band, and it's practically impossible.

SPEAKER_05 54:06

And then I found I found a OFA vet who's like, Oh yeah, I'll do that for you.

SPEAKER_06 54:13

No problem. I don't need a shame.

SPEAKER_05 54:14

They just out they just wear me down with alcohol.

SPEAKER_01 54:17

Um our vet doesn't do it, right?

SPEAKER_04 54:19

Uh our Dr. B said, like, if we need something and we're trying, we and we ask, she'll do her best, you know. But um I mean, as long as like I said, I understand if they like literally need to to save my dog's life, I I don't care about the hair. But like if yeah, like you said, a dental procedure, just put that I view.

SPEAKER_06 54:39

I know they can do it because But they don't even need an I mean I get it, it's for life-saving measures, but like Lumi just got sedated to have his hips done. She literally just put alcohol on his arm, did an injection, did the x-ray, gave him a reversal, totally fine.

SPEAKER_02 54:55

But there's there's different kinds of sedation, like propofol, you're gonna need to like wake them up afterwards and stuff like that.

SPEAKER_01 55:00

Why? Is it because you don't need another drug to wake them up? Is that what you're saying?

SPEAKER_02 55:03

Yeah, because they wake up after you put them in the dental or like any procedure, use propofol to knock them out, and then the SIVO keeps them under, and then afterwards, then you turn off the SIVO, let them breathe, and then they naturally start waking up. Like cats, you need DKT and then a reversal, and like any sedation, like outpatient things, you can sedate and then poke them real quick with a reversal, and then they're back to normal and stuff like that.

SPEAKER_01 55:24

I would imagine sometimes it's good to have an IV just in case for emergencies, right?

SPEAKER_02 55:28

It's for emergencies, and then they shave it because if you do the IV catheter in there and stuff, you don't want to inject hair in there because you're putting hair in your dog's veins. You know what I mean? If there is hair there and stuff like that, you're like doing that and then but still, like when I did it, I was like, I would do the smallest little ones and stuff because I hated it and do that.

SPEAKER_01 55:46

There's some vet techs that are like and I'm like, well, see, that's why it's good to have a uh that's why it's good to have a vet tech or a former vet tech on here.

SPEAKER_02 55:53

Breeder friendly. I would tell them, I'm like, you don't have to shave that much. But they did it because like if they can't get the vein on this one, then like let me try the this arm and then this arm and this arm.

SPEAKER_04 56:01

I'm like, Yeah, my golden came back with four V sites. But I have seen like they can just douse the whole thing in alcohol. Like, yes, yeah, I mean that's how but that's how we get blood.

SPEAKER_02 56:11

We get blood that way. So we you squirt their neck with alcohol, it's covered in alcohol, but you then you put pressure, you see their vein and get it that way, and that's totally fine. Yeah, without a shave. Yeah, without a shave.

SPEAKER_01 56:21

It does make sense though, the argument where vets are like, and and vet techs are like, well, the health is important over everything.

SPEAKER_02 56:26

And like, well, you guys, but you don't have to be aggressive about it. Yeah, you don't have to be brush about it.

SPEAKER_06 56:31

If you can do like I would be okay if they shaved, you know, like a tiny, tiny piece just right over the vein. But no, they have to do, they're like, oh no, if the hair gets into like the area at all, and they're freaking they had to do a two-inch band all the way around the leg.

SPEAKER_04 56:46

I've literally seen dogs in Miami's before, so they just have pom-poms and the top of the leg is completely shaved, and they'll shave the pom poms.

SPEAKER_07 56:55

Oh my god.

SPEAKER_04 56:57

We have the pom. Every time they go in for a dental, they do that. And I'm like, why? The top is shaved, just do the sh. And I'm like, you're doing it on purpose. At that point, you're fucking doing it on purpose. We shaved it just to fuck up the haircut.

SPEAKER_02 57:10

We shaved Charlotte, remember? We shaved Charlotte before she went in for her thing. Oh, yeah, yeah. And then I did it. I've done that before.

SPEAKER_06 57:17

I did it for Snowfi when she went in for her tailbone.

SPEAKER_02 57:19

No, you did the we did the belly. We shaved the belly at home, and then when I was there, I did her Ivy catheter. I was like, because I was there at work, so I shaved it for them. I'm like, there you go, that's all you need. And I put the IV in. I'm like, here you go.

SPEAKER_04 57:31

Can't they also do an inner leg Ivy catheter?

SPEAKER_02 57:34

You put it in? He was working there still. I was working there.

SPEAKER_01 57:36

Oh, nice.

SPEAKER_04 57:36

You know what I mean though? They can do an inner leg IV catheter.

SPEAKER_02 57:40

They can, yeah, yeah. But that's like a little more, you know.

SPEAKER_04 57:43

I know it's more complicated, but I'm just saying, like, that wouldn't affect most haircuts.

SPEAKER_02 57:47

The inner it's just they want obviously easy access, easy everything, the the veins more flowy and shit.

unknown 57:53

Yeah.

SPEAKER_02 57:53

Again, I haven't worked there in a while. But still. They could, yes. But that's why you that's why it's really cool if you had like enough money or not enough money, but like we need to have Dr.

SPEAKER_01 58:01

B on the body. Like, either B on the bottom.

SPEAKER_02 58:04

If you find a vet that you have a really good relationship and they know your things and all that stuff, like we have a bumper.

SPEAKER_04 58:09

If they're if they're willing to do it aside, I literally messaged her yesterday after my puppy uh diarrhead, and I was like, hey, so I got a new puppy, blah blah blah, and she was like, What? You know, what medicine or not medicine, but like what she's a shit, basically.

SPEAKER_01 58:25

But she's full, so no one else can have her.

SPEAKER_07 58:27

What she is full. I'm trying to get her.

SPEAKER_04 58:29

She's like, Oh, or do you have him on any, you know, like stuff for his gut, you know, his gut biome? And I like sent her pictures and she's like, use this one. And she's like, I'll see you sometime this week. And so she's very cool. I can text her anytime. And she'll she was like, Oh, if you don't have something at home that I think would be good for him, I'll meet you at the vet tomorrow. They're not even open on Sundays. And she's like, Oh, I'll meet you at the vet so I can give you some. So, like, she's very cool.

SPEAKER_01 58:53

All right, let's move on. Let's move on.

SPEAKER_04 58:56

All right, let's move on to I will yelp you. I will help you. We'll have to cut that in later, but that's still funny. It'll never not be funny.

SPEAKER_01 59:04

Yeah, it's definitely one of my audible stems, you know?

SPEAKER_04 59:09

Audible stems.

SPEAKER_01 59:10

I audible stem like way too much now. Like it's it's uh makes me feel good though, you know? Yeah, it's you said something earlier, like grab the wall or something, and then like slow down. Slow down, and then if anybody says slow down, I'm like, grab the wall.

SPEAKER_00 59:24

Yeah. Anyway, okay.

SPEAKER_04 59:27

Well this is a new segment, right?

SPEAKER_00 59:29

That's a new segment called I will yelp you. I will um we need that. We need that. Yeah, I know.

SPEAKER_04 59:36

I can't wait.

SPEAKER_00 59:37

So these these Yelps are actually from my old salon in Santa Clara. Oh my god. Um I think a very underutilized feature on the Yelps is like the owner responses.

SPEAKER_04 59:51

Um I never do them. I should.

SPEAKER_00 59:53

I I was I was have on the way over, I was having Ronnie like go through, I was like, oh, go to my old salon. Um, and I got a little spicy on some of the responses. Ronnie texted them. So I got them. Let me hear, let me hear it.

SPEAKER_04 1:00:05

So I do, I will say, like, I always think about responding, but I worry about getting emotional because you are you do feel very emotional about it. Yeah. And then like some because sometimes I do read other people's responses, and I'm like, that doesn't sound professional. And I'm like, you just come off like an asshole when you read it.

SPEAKER_00 1:00:24

Yeah. And like one does. You know, on the on the way here, I was listening to Ronnie read them, and I was like, ooh, ooh, that was good. Um, okay, so let's read. I'm like, which one are you starting with? Do you want to read?

SPEAKER_04 1:00:38

No, but I mean you can read. I just I was because I fart. No, I'm sorry for for anybody who who hasn't listened. I have a hard time just listening. I have to read, so I like to see it as well.

SPEAKER_00 1:00:51

So this this client left two reviews. They left their one review and then their girlfriend left another review.

SPEAKER_01 1:01:00

For one service, that's some bullshit.

SPEAKER_00 1:01:02

It's the third and fourth slide on the thing. So, one star review. New price increases not communicated clearly. Should have spelled out over the phone when making the appointment. It costs so much now. I can go to any groomer. This is not convenient whatsoever. It's not near any freeways.

SPEAKER_07 1:01:20

Okay.

SPEAKER_00 1:01:21

Then the other, the accompanying review, one star. Staff was rude and actually insulted me after I gave them over $1,000 in business over the last few years. Don't bite the hand that feeds you. Sounds like one is getting a little too big for his bridges.

SPEAKER_01 1:01:35

Oh so did you do you ever report these? Because like I would report that shit.

SPEAKER_00 1:01:40

Um, no, actually.

SPEAKER_01 1:01:42

Oh, they won't take it down, though. They won't take it down. No, sometimes a lot of times they do.

SPEAKER_04 1:01:47

No, if if you're a certain kind of person, yeah. If you you pay. Yeah, if you pay and bully.

SPEAKER_00 1:01:53

Yeah. Okay, you guys ready? Mm-hmm. Comment from Juan R from Juan's groom room. We sent out an email to our clientele in December to communicate changes coming to our salon in January. Due to the fact that we have a little over 1,000 clients in our database, letting everyone know of changes personally isn't an option. In that email, we stated we will be increasing the prices of existing bathing and grooming services by $10 to $15 to reflect changes in the grooming market. As always, we will remain competitively priced with other locally owned private salons. And that's like a direct quote from that email I sent every single time.

SPEAKER_04 1:02:25

I love how it's in quotes.

SPEAKER_00 1:02:28

If we had been made aware of the severe condition of your dog's coat over the phone at the time of making the appointment, we would have gone into demadding fees in great detail. But because that wasn't clearly communicated, we didn't address it. We did, however, discuss the additional fees at check-in. Okay. Fair. Just to clarify, your dogs haven't been into our salon since April. And this was uh in January of next year.

SPEAKER_04 1:02:52

January 2017. So I mean that's like seven, eight months.

SPEAKER_00 1:02:57

During uh our first year of operation, we opened in April of 2015. Your dogs came in in five times, totaling a total of a bit over $400. Not the 1,000 you originally mentioned.

SPEAKER_06 1:03:08

Called off everything. I love it.

SPEAKER_00 1:03:10

One of the main reasons I chose this location for business was how close we are to two major freeways. We are only one mile from the Alameda exit on I-880, a little under two miles off the Baskum Avenue exit on I-880, and just over two miles off I-280, because they had said it's so hard to get here, it's not close to any major freeways. So I pulled out my maps and I was like, I'm actually two miles from this exit, one mile from this exit.

SPEAKER_01 1:03:35

Santa Clara, that's right over here.

SPEAKER_00 1:03:36

Yeah, by the university. Yeah, Nathan.

SPEAKER_01 1:03:38

Is there still a dog rooming salon there? What is it called?

SPEAKER_00 1:03:41

The Tales in the City.

SPEAKER_01 1:03:42

Are you like are they friends? Are you friends in?

SPEAKER_00 1:03:44

Um yeah. We follow each other on Instagram and she actually used to work at Pet Smart long, but or at the same time.

SPEAKER_01 1:03:49

We should go in there.

SPEAKER_04 1:03:50

Nathan. Should we? He loves going in salons.

SPEAKER_01 1:03:52

He the the best is when I go into a salon and they're like, How can I help you? And they just don't know me at all.

SPEAKER_04 1:03:58

It's really funny.

SPEAKER_01 1:03:59

Yeah, it's like Okay, let him finish.

SPEAKER_04 1:04:01

She's not done.

SPEAKER_00 1:04:02

I do find reading that we were rude and insulting quite odd since we were on the receiving end of all the verbal harassment, endless results, and curse words I will not repeat out of respect for anyone reading this.

SPEAKER_01 1:04:11

Oh my god.

SPEAKER_00 1:04:12

Not once in my 10 years of working in the grooming industry have I been spoken to in such a manner, you spoke to me and my staff. All of that being said, we are we were very worried sending your dogs home in the condition they are in. We even agreed to take them an hour late due to their severely matted coats, even though we off we have a 10-minute late policy. Hopefully, you find a groomer within your price range that can get you in quickly so the pups can receive the care they need. How's that? That was good. That was a good one. I one thing I hate is when people lie on Yelp. I mean, I feel like a majority of the time it that's the case. I should have you this one.

SPEAKER_04 1:04:49

I feel like we should have him write a response to um what was the dog that just made a review.

SPEAKER_06 1:04:55

Um God, what is his name? It's escaping me right now. We just got a bad review. Munchie.

SPEAKER_04 1:05:00

Munchie. Munchie's oh yeah.

SPEAKER_00 1:05:02

And this is 2017 pre-Chat GPT. So what a great response.

SPEAKER_04 1:05:07

Wasn't that good?

SPEAKER_00 1:05:08

I was listening to the Gawan. Fuck yeah.

SPEAKER_04 1:05:10

It was good because I feel like you were like it was very factual. It wasn't emotional.

SPEAKER_01 1:05:16

Yeah, you should write a review for us, and that could be a segment. That could be a good one. Maybe in a response, a response, and it'll be like it could be interesting.

SPEAKER_04 1:05:22

I'll give you all the facts because Munchie really needs to be responded to, but I know. And you could write it live, you could write it. And she just pissed us off.

SPEAKER_00 1:05:32

Yeah, because it's like I'm gonna discredit everything you said. And when I was writing it, I was like, okay, well, do I come out off like an asshole? It's like, well, maybe, but like that's not true.

SPEAKER_06 1:05:43

So I always look at it from the point of view when when Yelps are either being written by clients or responses. As another client, how would I feel about this? Would I feel like, oh, the groomers in the wrong or the owner's in the wrong? Does it sound like they're just a whiny? Baby because they didn't get their way, or is it yeah?

SPEAKER_01 1:06:03

That was good.

SPEAKER_04 1:06:04

Yeah, I liked it.

SPEAKER_06 1:06:05

I liked it a lot.

SPEAKER_01 1:06:06

Did she respond though?

SPEAKER_04 1:06:07

That would be a good segment for the next I Will Yelp You though is having Juan help us write uh responses to ours.

SPEAKER_00 1:06:16

Down.

SPEAKER_04 1:06:17

Yeah.

SPEAKER_00 1:06:17

Down. Okay, now I'm gonna read one from July 22nd, 2017. Just 10 years ago. Just 10 years ago.

SPEAKER_04 1:06:25

Oh, stop. That's nine years. Don't do that.

SPEAKER_00 1:06:28

Three stars. I so wanted to like Juan's because I can walk my little pups or Charlie right over since I live in the neighborhood. Unfortunately, they butchered him. Took too much off everywhere except the place you want. Your little sheephood half trimmed aggressively. The eyes and face. What? They even I went, I guess, went too short on those areas. They even got lopsided jowls. Maybe they are great with dogs that you always need close clipping, but not with toys that need finesse and variances.

SPEAKER_05 1:06:53

No. Finesse. A response. Wow.

SPEAKER_00 1:06:56

So sorry you were dissatisfied with the service you received at JGR. It gets a little tricky when a pup comes in with a half done haircut started at home. In order to make the dog look their best after a home haircut, we mice find the shortest length, half inch in this case, and match the rest of the body to it, hoping to smooth out the coat and get rid of the all the divots and chop marks. At drop off, we discussed this and agreed on the haircut given. I know it's been almost four months since your last visit, but if you'd like to discuss this further, do not hesitate to give me a call. Thank you. This dog came in half chopped. We'll get those all the time. Chopped.

SPEAKER_01 1:07:29

He came in chopped.

SPEAKER_00 1:07:30

And I made sure to say chopped and divots because it's like, don't get mad.

SPEAKER_01 1:07:34

Do you know this is gonna be red in 2026?

SPEAKER_00 1:07:37

This dog was chopped. Um again, I think we should stand up for ourselves when we know that it's not correct.

SPEAKER_06 1:07:45

Well, if I get a dog that's been hacked at, I take pictures.

SPEAKER_01 1:07:48

Hey, yo. Oh bro.

SPEAKER_06 1:07:54

If I get a dog that's been hacked at, I take pictures. Just so for purposes like this, like, oh, you just hacked a huge divot in the middle of your dog's forehead, or you just hacked half its muzzle off, but you want this cute, nice round muzzle. I got proof now.

SPEAKER_07 1:08:09

Oh, okay. Can you say slow?

SPEAKER_00 1:08:13

Oh, me too? No. Everybody.

SPEAKER_04 1:08:16

It's just you guys are so loud you can hear the mine. Anyway, um, I was gonna say, I knew it was gonna be a problem when he said pupster. And then I also just hate when they say butchered because we are not cutting into dogs. Yeah, stop saying we butchered your dog. Like nobody's fucking cutting into dogs. We're cutting their hair.

SPEAKER_01 1:08:37

I got the most upset from someone saying I butchered their dog. It was a it was an Irish terrier, and uh everyone knows that has groomed an Irish terrier or seen a dog show with an Irish terrier, they don't have these big, long, super overgrown beards, right? They have a nice, tight matches their body, right?

SPEAKER_04 1:08:53

Well, yeah, their bot, they don't have very much furnishing, so you wouldn't have an incredibly long beard.

SPEAKER_01 1:08:58

So it came in with this beard that was like really long, but it was matching the whole dog, which was really overgrown. So I took a lot of the bulk out, and I took it about half the length it was, right? So it's it was still had good length. It was still longer and fuller than you would see him in the dog show, right? And he came and hit the fucking shit hit the fan. And I'm like, dude, I brought out the breed, I brought out the book. It wasn't even the first time we grew up with the dog either. I'm showing him the books, right? And he's like, I don't care. Well, uh and then you know what we did? He he's like, I'll tell every Irish uh terrier person what you've done that you butchered my dog. So we contacted him.

SPEAKER_04 1:09:33

He's like, I'm gonna tell the handlers, I'm gonna tell the breeders. Oh my god. I'm gonna tell all the other Irish terrier owners. We c we contacted the breeder and I knew this breeder personally, she is a groomer, and she was like, I'm so sorry he trimmed you that way.

SPEAKER_01 1:09:46

We sent her the email, the the messages that he sent.

SPEAKER_04 1:09:49

Of him saying we butchered the dog because we trimmed the beard.

SPEAKER_01 1:09:52

So sorry, I'll talk to him, I'll make sure he doesn't like it.

SPEAKER_04 1:09:55

I don't even think we trimmed it. We stripped it, it wasn't even like a trim trim. Well, it was strong.

SPEAKER_06 1:09:59

All he said is I want the breed cut. Yeah, so no description, like I like his long hair.

SPEAKER_04 1:10:05

And we had groomed it many times, yeah, and it's just hair. Like, are you joking?

SPEAKER_01 1:10:10

And she's like, and he's like, You butchered him, and then she he's like, You brutalized him.

SPEAKER_04 1:10:13

Oh, like brutalized.

SPEAKER_00 1:10:15

Brutalized someone, it's a beard, bro. Someone um got my I think I mentioned the Pomeranian before, but that we cut it. She said that we disfigured her dog. Because we cut into this double coat. But she asked for her hair anyway. Yeah, we disfigured him crazy. Okay, I think those are the only ones that have responses. Okay, what do you guys think about this? So this lady had uh a five-star review originally and then changed it to three. So the original one, uh, been using one for a few months now. He does an excellent job on my Australian cattle dog. And then three years later, I had to change my my five stars to three. They refuse to shave my dog anymore. They said that it's because he has a double coat and it goes against what they think is the right way to take care of a double-coated dog. They didn't care that everyone in our family is allergic to dog dander, including my asthmatic two-year-old, and that the dog getting shaved was the only way to keep him in the house with us instead of him becoming a yard dog. They told me to just brush my dog more. They just don't care about people who own the dog. So when we were originally doing it, when we first opened, I was doing whatever they wanted. Yeah. I started my continuing education journey during this time. So I was going to Pasadena, I was taking classes, I was being told the double coat, you know, all the different things. And it's like the more you educate yourself, you're allowed to change your mind. You're allowed to be like, oh, that is wrong. Or maybe it's not right or wrong, but like my preference is now right. Like with this, is there groomers that will do it? Yes, absolutely.

SPEAKER_01 1:11:39

And you're providing a service that you don't have to do.

SPEAKER_00 1:11:41

Right. But at this time, I was like, no, like I just I I've been taking all these classes that say that it's not great for the dog. So I I I can deshed your dog, I can do like a feather trim or whatever. I just I won't shave it anymore. Right. I'm you know, and then I'm sorry.

SPEAKER_04 1:12:01

If they're allergic to the dander, just the bath and deshed is going to do the same thing as shaving it was because you're still bathing it and blow drying it both ways. So it wasn't the shaving it that caused them to be less and they're still gonna shed that hair out, they're just gonna shed little hairs out everywhere instead of longer hairs. So, like if that's the case, then it's like, well, your comment doesn't make sense anyways. So, question do you shave?

SPEAKER_06 1:12:25

I will if you're a client in, do you shave double-cutted dogs?

SPEAKER_00 1:12:29

Um, new clients, no, I won't. Um, they we have one Pomeranian, is it just monkey? Yeah, but the first like two years or so, she was like short as you can, short as you can. I was and I did the whole thing, and I was like, I'm only comfortable doing this. Because again, at that point, that other Pomeranian that was like very fresh, I was like, I'm not doing it. Um, and then every time I was like, Can you scissor it a little shorter? Can you scissor it a little shorter? So now we're doing always absolutely and then it's like okay, fine, I'll do an E, you know, and then it's like suddenly you're now a zero. Yeah, you know, and then so that's so I do.

SPEAKER_06 1:13:01

So when we get clients in with a double-coated dog, we always educate them, but we will shave it if that's what they want. Right. If this is what you want, we do not recommend it, but we will do it. Yeah, this is why I don't recommend it.

SPEAKER_04 1:13:12

X, Y, Z, but like it's your dog and your choice. Uh definitely it's their choice.

SPEAKER_06 1:13:17

If your dog's hair doesn't grow back, it's not my fault.

SPEAKER_04 1:13:19

But I try really hard to educate people, unless it's somebody that you could like you can tell the dog has been. Well, no, no, there's certain dogs I will say no to. I will not shave a Labrador or a Pig or a Pug or a there are certain dogs that I will say, hell no, find a different grimer. But like your Pomeranians and you're like Australian Shepherds. If they if I've given them all the information and they truly are like, no, I want to do it.

SPEAKER_01 1:13:46

No.

SPEAKER_04 1:13:46

A husky, yeah, I'm gonna put that in the no column. Yeah. So I would say I'm like 50-50. So I will. And it depends on how old the dog is, because I'm not gonna do a puppy either. Yeah, it needs to be fully mature, yeah. And they have to understand.

SPEAKER_01 1:14:00

It also like kind of just pisses me off because I'm like, Did you do any research at all?

SPEAKER_06 1:14:04

Why do you get this dog?

SPEAKER_01 1:14:05

They're like, look how beautiful this Pomeranian is. And you're like, now it's just like all white with a tan head, just looks and legs, yeah, like a husky. You see people shave a husky, it's just a white huskies are really bad. Why cool looking head? I've seen this meme where it's like it's like at the beginning of a video game, you find like an awesome helmet and nothing else. And like that's what I'm saying.

SPEAKER_06 1:14:26

You wonder why I skewed away from Nathan. Did he just toot? He's all no. He's like what were you gonna say, Kat? No, I was just saying, um I got really I'm a little upset because Lobita, remember, she was one of those dogs that insisted on us shaving it from a young age. And we talked her, like tried to talk her out of it, gave her all the facts and stuff. And then so I ended up shaving her, and her hair grows back fucking perfectly every time.

SPEAKER_04 1:14:51

Yeah, it's always the dog's times.

SPEAKER_06 1:14:53

But then I have this other client who we were growing back out, and then she had to have both her ACLs done. So the vet shaved it with a 40, of course, and now she has patches on her butt that will not grow back. So I just cut her shorter now, or I put her in a lion cut now just because she looks less ridiculous.

SPEAKER_04 1:15:08

I have a few palm clients that I've literally never trimmed their coat, and I they've been I've been working on them for years, and it just will not grow back. Like I wasn't the one to trim them down, but they're they're fine.

SPEAKER_06 1:15:19

It's just it depends on the dog. And I was like, I keep telling her, I was like, maybe the next shed cycle it'll come back, but I don't know. Yeah, well, like it is weird.

SPEAKER_04 1:15:27

That one we go do in on the mobile, his still.

SPEAKER_06 1:15:30

It is weird how like those poor people, he's young too. He try they try so hard.

SPEAKER_00 1:15:35

It is weird how shaved.

SPEAKER_01 1:15:36

It is weird how like post-clipping alopecia versus like shed pattern, like and I don't think well, some people no, it's not that, it's just because the hair is in a wrong cycle. I think it's a little bit of everything. Well, yeah, you know, because yeah, sometimes you cut down a dog, or like you said, the dog got forty on one side and it just won't grow back, but the rest of the hair will, like it's it you just never know, you know.

SPEAKER_06 1:15:58

Well, it it it can affect the follicles, depending on especially a 40.

SPEAKER_04 1:16:02

Yeah, definitely damage the follicles.

SPEAKER_06 1:16:04

But then, like my shepherd who had her ACLs done, they shaved it with a 40 and her hair grew back fine.

SPEAKER_01 1:16:09

We have this little red doodle that came in that was all matted that Jeanette did, it was super matted, but you could tell there was parts on it that the hair had been ripped out, right? And she cut it all to one length, and the place where the hair was ripped out, like is red, a vivid red. Because like with some dogs, with some dogs, the hair, right? You guys know most of the most of the um the color is in the the beginning of the hair shaft, right? So they you know there'll be like a puppy, a red puppy, and it'll slowly turn tan. This puppy, this dog had its hair ripped out, and this hair started coming back with all the they just gotta start hand stripping red oodles and they'll be red red.

SPEAKER_06 1:16:46

Well, so because uh oodles have uh shedding breeding, and that's where it comes from is because that hair is becoming back back thicker and uh wirier from that.

SPEAKER_07 1:16:57

Yeah.

SPEAKER_06 1:16:58

Um, because my black lab scars white, you know.

SPEAKER_04 1:17:01

It's just interesting the way hair works and the way you know, like sometimes it gets damaged, sometimes it doesn't get damaged, and so yeah. And if you shave it at just the right time when the hair cycle, all the hair was dying, then it just grows back right away. And yeah, about shaving a they refuse to disappear.

SPEAKER_06 1:17:20

Everybody, sorry. But you know, just educate yourselves, you know, and yeah, if you What does it have to do with Yelp?

SPEAKER_01 1:17:26

I'm just joking. You're right though. Continue.

SPEAKER_00 1:17:32

Okay, here we go. My dogs came out well groomed and happy. This is our fourth time with these groomers. They know how to groom not only my big 50-pound chow and border collie mix, as well as my 15-pound cavalier King Charles. They groom each breed accordingly, always happy with their work. Four stars.

SPEAKER_06 1:17:49

Oh, I hate that.

SPEAKER_04 1:17:50

I hate that. Some people don't believe in five stars. I we have several of those where it's like basically perfect, loved everything, it was great. Four stars. And you're like, how can I get five stars from here? What can we do?

SPEAKER_01 1:18:03

I have a message for the people that don't believe in getting five stars, and it's who hurt you? Yeah, for who damaged you so bad where for the rest of your life you're like, no one will ever get a five star.

SPEAKER_00 1:18:17

You know what I mean? Look at this one too. Nothing's perfect. I brought uh brought my 10-month old here for nails. They did great with him and handled his crying and meltdown with ease. They even suggested bringing him here for just happy visits to condition the dog. Great idea. Shows me that you know how to properly work with animals. We will be back. Four stars. I went above this dog was nervous. I went above and beyond, and I was like, hey, you know what? He was a little nervous. Come in, I'll give him some treats, he can hang out with us, I'll give him some belly rubs, and you've just come do that maybe like once a weekish because she was like in the neighborhood. And then next time he won't be so nervous.

SPEAKER_01 1:18:49

You should have messaged back from owner, bitch.

SPEAKER_00 1:18:53

The how fast be it.

SPEAKER_01 1:18:55

The one star is crazy, or the the four stars is crazy.

SPEAKER_04 1:18:59

I we have a few of those where it's like I want to just message and be like, so what can we do to make this a five star? I don't understand. Like, how could we make the experience better for you? Because it seems like you're super fucking happy. Yes, like I don't understand, you know. If it was free, maybe. Oh yeah, seriously, I'm telling you. Yeah, but then I'm like, okay, if people are looking for reviews that aren't five stars and they look at that, then they're gonna be like, how weird.

SPEAKER_01 1:19:23

They're like, huh, this yelp, their Yelp has a five-star rating. Let me just ruin that.

SPEAKER_04 1:19:28

Yeah, seriously, though.

SPEAKER_00 1:19:29

Okay, so this this next one is an actual like, I don't have a response. It's not like a funny thing or whatever, it's just a legitimate one-star review that I'm gonna read. I should have just seen Juan. He seems to have uh good reviews. When I first dropped my dog off, I didn't specify him, and it was done when Juan was on vacation. Girls did perform chemically strong flea shampoo, and I suspect that they caused some damage in his eyes. I noticed something happened at pickup. Ladies told me, Well, small dog coughs. No, my dog don't cough unless he became so ill. My dog didn't want to look at me and I wanted to run away from this place. On the way to my home, he was trying to scratch his eyes so violently I almost cried and went to see the vet. It was close to closing time of our regular vet, thus, I tried to wash his eyes at home. Later, his face got swollen and he couldn't open his eyes anymore. I had to take him to emergency. Doctor told me it was some kind of liquid in his eyes causing it. I shouldn't have taken my dog here to save a little money from another place. Ended up paying more and risked his eyes. Compared to other grooming places, no wonder this place forced you to sign a waiver. They insisted not doing anything wrong. The owner gave me a refund, but told me I shouldn't have brought my dog if they if he didn't have any allergic reaction to other grooming places. I felt bad that I took my dog there and didn't ask Juan to do it. If he had done it, I probably would have liked this place. I'm not suing this place. I'm just telling the fact. No matter what people say, fact remains truthfully. My dog almost lost his eye, his healthy eyes. My dog almost lost his healthy eyes after coming out of grooming. The emergency vet agreed. Feels bad that this happened when the owner was not in his presence. I now know more careful about whom to ask for, and I go back to my previous groomer.

SPEAKER_06 1:21:11

So we get a lot of complaints about eyes. We do, and I don't understand.

SPEAKER_02 1:21:16

We flush the shit out of everyone's health and eyes.

SPEAKER_04 1:21:18

So we we've taken all the time.

SPEAKER_01 1:21:20

I don't want to say that we've got a lot of complaints about it.

SPEAKER_04 1:21:23

Okay, well, we can say we get some complaints.

SPEAKER_01 1:21:25

I think it is honestly of all salons, I think it is probably one of the more common, yeah. Because you're working with shampoo around there.

SPEAKER_06 1:21:33

But like we have literally, yeah. I literally put straight shampoo on my dog. I put crystal white right on my dog's face and don't bother keeping it out of his eyes.

SPEAKER_04 1:21:42

All my own personal dogs, same. I wash them with undiluted shampoo straight up all my personal dogs. Yeah. And I've never had an eye knock on wood. I've stuck it in my eye. It, you know, it bugged for a day, but other than that.

SPEAKER_02 1:21:56

I think it's a client dog thing because they go and they start scratching and rubbing their face and doing everything. And it's like as soon as they go outside, or they're like, I'm gonna take them for a walk because they got a new haircut, and they go into the grass and get something in their eye. And it's like, you know, it's not necessarily.

SPEAKER_01 1:22:08

Unfortunately, it's a really I feel like you do our salon, we do a lot of dogs, right? And there's twice as many eyes as dogs, and you know what I mean? And like basic math, and uh some we have some what eyes, and they're the most sensitive part on the dog. So, like I think that's that has the highest risk. So it's naturally gonna happen to where I just feel like we've taken like all the precautions. Yeah, and that's all you can do is just keep taking as many precautions as you can.

SPEAKER_06 1:22:36

I also think just shaving by their eyes irritates some of them, and then they scratch their own faces and end up doing damage to their own eye.

SPEAKER_01 1:22:43

Yeah, because my happened too.

SPEAKER_06 1:22:45

I shave around my dog's eyes all the time, so they're used to it. But like Anubishon, they're supposed to have around their eyes shaved, and I can't tell you how much it they they start rubbing their face right after.

SPEAKER_01 1:22:55

So though the problem with that, right, is like yes, that is true, but if you didn't shave around the eyes, it wouldn't be reacting. So even though the dog is reacting to something normal and grooming, it is still reacting to something that is that you did, regardless. Yeah, right? So there's no way out of it. You know, I generally now I don't try to shave around the eyes, I scissor it. I mean with the bichon, you can't scissor fucking around the eye like that though. So but I'll usually use my speedy twos and I'll just go. You know, but uh I mean I still shave around the eyes too, but you know who who it's just it's time.

SPEAKER_06 1:23:33

I feel like it's more in dogs who aren't coming in regularly enough. Yeah. So you go from your dog having like three inches of hair in front of his eyes and you shave around it, of course it's gonna be irritated. Or I get the complaint about sanitaries a lot. It's like, well, don't bring your dog every every six to nine months and have it sanitary done. You complain that it's not short enough.

SPEAKER_01 1:23:52

My yeah, my the way I've been doing sanitaries is a lot different lately because now I'll just barely freaking shave over the butthole.

SPEAKER_04 1:23:58

Just I don't even press the clippers, I'm just kind of like I feel like it's not usually over this way, that way, and then I'll I'll do the peen.

SPEAKER_01 1:24:04

And I don't I don't shave a lot if I'm doing a poodle with like a poodle clip, I'll shave a lot of the inside. But most haircuts now I'm just like shave the tip of the peen, yeah, skim in the inside of the legs a little bit, and bam.

SPEAKER_06 1:24:16

Okay, um so but most of the time when the dogs that aren't coming in a lot are their sanitaries are matted. Yeah, so you have to you have to shave it, you have to shave it short.

SPEAKER_04 1:24:26

So it can be frustrating. It's tough because like I said, I every time we do get an eye complaint, I think like we're doing everything. It's so frustrating. Where I'm like, I know we're rinsing eyes, I know we're using only face shampoo on client dogs, I know we're like well, unfortunately, people are fallible and people make mistakes, and it's not us usually in the back bathing the dogs, it's the groom, it's the bathers.

SPEAKER_01 1:24:50

And like still, it just and they and everyone says, and I'm not saying they're not following our protocols that we put out, but like people make mistakes and stuff happens.

SPEAKER_02 1:25:00

It could be hair, not shampoo. Yeah, yeah, anything into their hair or something.

SPEAKER_01 1:25:05

And we do 30, we do around 30 dogs every day, every single day.

SPEAKER_00 1:25:08

So like I think what trips me out is that all their eyes are fine when they're here.

SPEAKER_04 1:25:12

That's most all the time. If they're winking when we go to get out the kennel, you're like if they're winking when they leave, then we say something and we're like, hey, because there has been once or twice where a dog like a dog was winking before they left, and then we're like, hey, you're you know, and then we like explain. But I do feel like most of the time they're with us for hours and they're totally fine, and they leave fine, their eyes are fine, and then the owners call freaking out later, and they're like, their eyes are swollen shut. And I'm like, is that from us or not? Right.

SPEAKER_01 1:25:42

We need to close.

SPEAKER_06 1:25:43

I also but one thing is most of these dogs, it's within like a 24-hour period. Give your dog 24 hours, it'll be fine.

SPEAKER_04 1:25:51

I never bring my dog to the air of an immediate like unless they're like so completely if I think they're dying and death is there, but I yeah, I give my dogs like three or four days. No, I'm just saying, like, you told me that it's practically dead and then I'm just saying, like, yeah, I would give them like some time unless they're like truly uncomfortable and just like itchy most of the time. Yeah. Or in you know, like actually in pain.

SPEAKER_00 1:26:15

Yeah, yeah. I just I'm glad I had her sign that waiver that make me responsible. That lady.

SPEAKER_02 1:26:22

And you gave her a refund. And I gave her a refund.

SPEAKER_06 1:26:24

When the people, yeah, when the people are complaining about it and they're like, oh, well, they gave me a refund and they paid my vet bill.

SPEAKER_07 1:26:30

Why are you why are you complaining?

SPEAKER_00 1:26:32

I while I was reading this, I remember I saw that she said that why would you bring your dog if it was allergic? I remember that this lady told me that he's had allergic reactions to uh every groomer previously. So you're like, that's even worse. I was like, so I was like, if you know your dog has sensitivities, bring your own shampoo or something.

SPEAKER_04 1:26:51

Or let us, you know, so you had to let us know, and then like, so then it's not even our fault. And I'm assuming they asked for flea shampoo. Yeah, but they use flea shampoo. Or the dog's infested.

SPEAKER_02 1:27:01

No, but the thing is they use flea shampoo. Why do we have to use flea shampoo? Oh, because they have fleas, so you're not keeping it. And you can see the skin better when you after a haircut. Yeah, but they also get irritated. They could have um it makes it flea dermatitis where they're allergic to fleas, yeah. Exactly. Like so crazy.

SPEAKER_00 1:27:16

Yeah.

SPEAKER_02 1:27:18

So and one thing I just want to say too, it's in the there's in a couple of the other reviews too that we screenshot, but everyone, this is why he wants to change the name so bad of Juan's groom room, because everyone just either goes to Juan, or if it's not Juan, when we had a staff, they automatically complain, they automatically say something. If it's not freaking Juan grooming at Juan's groom room, it's a goddamn problem. At least you guys have cut above, you know. It's like I can understand like the owners and stuff. Because after that, it's like the owners and the owners, but it's what do you want to switch it to then?

SPEAKER_00 1:27:45

If I open a shop, it's not gonna be one's groom room, it's gonna be something else. I don't I don't know what.

SPEAKER_02 1:27:49

But I was thinking the grove grooming. I was like, Oh, that's it's kind of cute.

SPEAKER_00 1:27:53

Grove grooming. I remember when Gibbs when Gibbs was opening her her business like before, um, she was Like, hey, so I'm debating between this one and this one. What do you think? Between and I was like, don't put your name in it.

SPEAKER_06 1:28:05

Yeah.

SPEAKER_00 1:28:06

Because it's that that was my when I had staff, that was my my mistake. Was that like everyone wanted Juan? Juan's groom room. And it's like, I have a staff of wonderfully.

SPEAKER_04 1:28:15

People I I trained or worked with that I trust.

SPEAKER_00 1:28:18

Yeah.

SPEAKER_04 1:28:19

I've had that problem before where clients don't want to drop off with the other. And then I'm I'm like, dude, you just wasted my time.

SPEAKER_01 1:28:24

They would have we gotta cut this episode off.

SPEAKER_04 1:28:27

They would have had this dog washed and dry.

SPEAKER_01 1:28:28

Sorry for all the fun, but I have to end it now. Yes. Okay. Yeah. How long is this episode? An hour and thirty. Yeah. I'm sorry, people. But this is we'll save this one for another time. Um, so I will end it now. I'm sorry I'm doing this.

SPEAKER_04 1:28:41

Uh so you yelped me. I'm yelping you. We're ending the episode.

SPEAKER_00 1:28:47

Libby was right. You did yelp me.

SPEAKER_01 1:28:49

Uh, thank you for joining us on your favorite grooming podcast, another grooming podcast. Um, if you um uh if you have any funny, or not funny, but yelps. If you want have any yelps that you want to send us, send us some yelps that we could talk about. So uh goodbye.

SPEAKER_00 1:29:06

Bye. See you at Super Zoom.

SPEAKER_01 1:29:08

Oh shit yeah.

SPEAKER_06 1:29:17

Thanks so much for tuning in and hanging out with us.

SPEAKER_04 1:29:20

If you've got questions you want answered on the show, send them our way.

SPEAKER_01 1:29:23

You can message us on Facebook or Instagram, or email us at another groomingpodcast at gmail.com.

SPEAKER_00 1:29:30

Big thank you to this week's sponsors, Groomhouse, Hydra, and Cuddles. We couldn't do this without your support.

SPEAKER_03 1:29:36

We'll see you next time.